Ticket Information

Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay and Gumtree.

The recent emergence of reseller channels for event/entertainment tickets online is impacting ticketing agencies and the live performance industry both nationally and internationally.

Many of these sales channels are aggressively competing for event related search engine keywords to entice consumers to their sites for the purchase of tickets, often at highly inflated prices and with little authentication processes to ensure the validity of tickets being sold. There is great risk for ticket buyers as these sites are being utilised by scammers who at times are:

• re-selling the same ticket/seat to several consumers
• making the original purchase with a stolen credit card.

As a consequence, any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket denied admission.

1. Consider that you may be denied admission to the event and your ticket may have been cancelled by the venue due to one or a combination of the following reasons:
   • your ticket appears to have been purchased through an unauthorised sales channel;
   • your ticket is suspected to have been resold on multiple occasions to you and others seeking to claim admission with the same ticket;
   • your ticket is suspected to have been originally purchased via a stolen credit card or fraudulent behaviour has been detected when the purchase has been processed
2. Check the terms and conditions of the sales channel from which you have purchased a ticket for events with Queensland Symphony Orchestra.
3. If you have been denied admission, we recommend you lodge a complaint to the sales channel you purchased tickets from directly. If, however you don’t receive a response, and depending on the circumstances related to your ticket purchase, you may also consider contacting:
   • the Australian Competition and Consumer Commission (ACCC),
   • the Office of Fair Trading; or
   • the police.